DoorDash remains vigilant in our efforts to help the communities we serve during this uncertain time. We are actively working to ensure the safety of customers and Dashers and supporting the local businesses who are being asked to change how they operate. The U.S. FDA has stated that there is no evidence of food or food packaging being associated with the spread of COVID-19. With cities and states restricting business operations to minimize social contact, mayors and governors have called upon residents to use delivery and pickup services instead.
Here are the actions we’re taking to promote health and safety on our platform as well as to support the local businesses that remain open for delivery and pickup.
Deliveries are moving to no-contact by default. With this update, “Leave it at my door” will be the default drop-off option. You’ll see a new Drop-off menu at checkout with this selected but you can also still select “Hand it to me” if you prefer. You can still leave additional instructions you’d like the Dasher to know such as an apartment number or more detail on where to place your order. This update is rolling out on the web and iOS now with Android coming soon.
Providing financial assistance to Dashers who are sick. To ensure Dashers who are sick can focus on recovering, we’re providing assistance to eligible Dashers and Couriers who are diagnosed with COVID-19 or quarantined.
We’re extending DashPass benefits to our community. We’ve added 100,000 independent restaurants to DashPass – our subscription program which offers $0 delivery fees for customers – for free to help them generate higher sales while offering more selection to DashPass members.
Helping restaurants generate up to $200 million in additional sales. We announced a package of commission relief and marketing support for new and existing DoorDash partner restaurants. Independent restaurants can now sign up with DoorDash for free and pay zero commissions for 30 days. For all existing DoorDash and Caviar partners, restaurants will pay no commission fees on pickup orders.
In addition to supporting customers, Dashers and restaurants we’re also joining forces with community organizations to deliver an estimated one million pounds of groceries and prepared food to vulnerable communities in need.
We’re in this together and, as the situation evolves, we’ll continue to do everything we can to serve our community. You can read more details about the programs above at https://www.doordash.com/en-US. The entire DoorDash team thanks you for your support, and we will continue to keep you informed as we take additional action.
The DoorDash Team