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ARLINGTON – The North Central Texas Emergency Communications District (NCT9-1-1) has seen an increase in requests to connect home addresses to cell phone numbers after the coronavirus pandemic forced households indoors. 9-1-1 technology does not allow for this solution and it would put callers at risk by preventing life-saving care from arriving in time.

If a 9-1-1 call was made by a cell phone number associated with a private residence address, responders would be directed to that residence. If the call was made elsewhere, this would slow the response and create life-threatening risk if the responders went to the wrong location.

When dialing 9-1-1 from any location using a cell phone, telecommunicators receive the caller’s approximate location. Traditional location information is provided by the cell phone company while supplemental location information is supplied by data from a cell phone.

North Texas residents concerned about telecommunicators identifying their residence’s accurate location during an emergency can utilize a landline to make the 9-1-1 call. Landlines are associated with a specific private residence address, with that information stored in a database for that service area.

NCT9-1-1 is an early adopter in the emergency number industry and has implemented innovative technology such as supplemental location accuracy, What3Words, and cloud-based mapping solutions to assist in accurately identifying 9-1-1 calls. The district will continue to bring 9-1-1 telecommunicators the best tools available to provide life-saving care to its service area. Residents can contact the district at 817-695-9200.

NCT9-1-1 is responsible for 40-plus public safety answering points in the 13 counties surrounding the Dallas-Fort Worth Metroplex. The district supports these PSAPs through maintaining and upgrading 9-1-1 equipment, providing up-to-date mapping information, training 9-1-1 telecommunicators, educating the public on the proper use of 9-1-1, and monitoring PSAP functionality and compliances. NCT9-1-1 serves a population of 1.7 million and 10,000+ square miles.

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