The North Central Texas Emergency Communications District has launched its “Safe to Save Your Life Campaign” in response to the community’s hesitation to dial 9-1-1 during a medical emergency.

“We are concerned that the fear of contracting COVID-19 is preventing citizens in our region from utilizing the resources designed to help them,” said director of 9-1-1 Christy Williams. “We hope providing education on what precautions have been taken will show citizens that it is safe to dial 9-1-1.”

North Texas residents experiencing a life-threatening emergency such as a heart attack or stroke are encouraged to seek medical assistance by dialing 9-1-1 or visiting an emergency room. Hesitating to dial 9-1-1 due to fear of contracting COVID-19 could cost lives.

Officials are concerned that, due to the coronavirus pandemic, people who are experiencing life-threatening medical emergencies such as a heart attack or stroke aren’t dialing 9-1-1 in fear of contracting COVID-19. This has led to 54-percent more patients pronounced dead on scene by North Texas EMS crews when compared to 2019, according to MedStar.

The campaign includes local resources from health care providers, emergency medical services and more. The public is encouraged to visit the NCT9-1-1 resource page for a better understanding of how emergency providers are preventing the spread of COVID-19. Videos, fact sheets and additional links to more resources are available.

The North Central Texas Emergency Communications District is responsible for 40-plus public safety answering points in the 13 counties surrounding the Dallas-Fort Worth Metroplex, including Ellis County.

The district supports these PSAPs through maintaining and upgrading 9-1-1 equipment, providing up-to-date mapping information, training 9-1-1 telecommunicators, educating the public on the proper use of 9-1-1 and monitoring PSAP functionality and compliances.

NCT9-1-1 serves a population of 1.7 million and 10,000-plus square miles.

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